3 Response Options When Students Ask for Help: Why Our Choice Matters
When students come to us with a heavy problem or challenging circumstance, we need to understand and consider what the student wants and needs before choosing how to respond. Is this a situation in which the student just needs us to understand and try to relate to what they face? Does the student face a circumstance in which they are seeking our caring and assistance? Or might this be a situation in which the student needs our active support on their behalf? In short, do they need to feel our empathy? Are they in need of our compassion? Or do they need our advocacy?
We might think that the necessary type of response should be obvious. Yet there is often more at stake than is immediately clear. Further, the way in which we choose to respond can have larger impacts on our relationship with the student and their growth and well-being than we might initially perceive. Let’s examine these three emotional and behavioral connectors, when they are best employed, and common mistakes associated with them.
Empathy communicates our understanding of how the student is feeling. Our goal with this approach is to build trust and make a connection. Empathy is communicated through a combination of active listening and behavioral observation. Beyond seeking to understand what students say, their behavior can offer clues to deepen our understanding, and inconsistencies between what a student says and their nonverbal behavior can be a clue that something more is going on.
Empathy provides assurance that we hear and care. However, it does not necessarily extend to intervention or acting on behalf of the student. In fact, while a student may seek our empathy, they may resist our direct involvement in the situation they face or what they are experiencing. We need to be cautious about assuming that a student coming to us with a problem implies that they want our advice, involvement, or for us to assume control of the situation. A good way to avoid such a misstep is to ask the student what they would like from us before making any assumptions or taking any action.
Compassion goes beyond listening and understanding and communicates our active caring and desire to help. Our goal is to offer our emotional support and respond to the circumstance the student faces. However, we may need to begin by practicing empathy to gain an understanding of the situation and what is troubling the student. We might demonstrate compassion by providing active support or forgiveness, or by removing barriers or providing flexibility where needed. We might also show compassion by occasionally checking in on or following up with students to understand if something more is needed and how they are doing.
Of course, the nature and extent of our compassion also rest on our perspective on the situation. We want to provide support and assistance when needed, but we also need to avoid undermining the student’s application of life skills such as planning, decision making, and accepting consequences. We might need to moderate our compassion in pursuit of helping the student to build resilience and manage life’s challenges.
Advocacy takes the next step of becoming actively involved on behalf of the student. Advocacy rests on understanding gained through empathy and demonstrates our compassion, but it goes farther than empathy and compassion to include action on behalf of the student. Our goal is to exercise our voice, access, and power to make a difference where the student cannot. We may approach someone with decision-making authority to speak on behalf of the student. We might connect the student with resources or personnel who can help. Or we might press for changes in policies and rules that adversely affect the student or students.
However, we need to be careful not to have our advocacy undermine the agency and confidence of students to advocate for themselves. We can become so emotionally involved and committed that we confuse whose needs we are attempting to meet. Our advocacy is most effective when it achieves the outcome needed while also involving the student and building their skills to advocate for themselves.
Of course, the lines between and among empathy, compassion, and advocacy are often blurred. We may begin with empathy that grows into compassion. Ultimately, we may choose to advocate. Depending on the circumstance, the needs of the student, and our relationship with them, any or all these responses may be appropriate. Regardless, we want students to feel seen, heard, supported, and championed when they need it.