The Master Teacher Blog

We may not think much about the importance of trust in our classroom. In fact, we may even assume that it occurs naturally. Yet, trust is not something that just happens. Trust grows as the result of multiple factors, including feelings of safety, predictability, respect, confidence, and compassion. Of course, trust matters because unless students trust us, learning will be a struggle and may not occur at all.

We might think that we just need students to trust that we are there to stimulate, nurture, and extend their learning. Yet trust is often more complex and multi-dimensional than we might presume. Trust exists at various levels of strength and in response to multiple levels of experience. In fact, trust in classrooms takes on at least three distinct levels.

In its most basic level, students trust that they will be safe, they will be treated fairly, they know what is expected of them, and they will be treated with dignity and respect. When trust at this level is present, students’ attention shifts from protection and survival mode to learning mode. Routines and predictability lessen their anxiety and free their mental resources to hear and process instruction, engage in problem solving, and be creative. On the other hand, when a basic sense of safety and security are not present, students are more likely to be anxious, preoccupied, and withdrawn.

The second level of classroom trust indicates that students have confidence that we have the competence to help them succeed. Students want to feel confident that we have the knowledge and skills necessary to teach them. They want reassurance that we possess deep content knowledge and can share it with them using clear, supportive, and effective strategies. Trust at this level also extends to our preparing engaging and purposeful lessons and our readiness to adjust when students struggle. Further, students want to trust that we will provide timely, specific, actionable, and encouraging feedback to support their learning.

The third level of classroom trust rests on whether students feel that we care about them as a person. Trust at this level is personal. Students want to feel that we really “see” them. Students seek reassurance that we are willing to listen and respect their feelings and perspectives. They want us to notice their strengths, understand their challenges, and acknowledge the effort they give. Trust at this level also extends beyond the classroom to our interest in students’ lives, such as hobbies, interests, family, etc.

Obviously, the levels of trust are interdependent and build on each other. Without a basic sense of safety, trust in our instructional competence holds little value and relational trust is out of reach. When just the first two layers of trust are present, learning often takes on a transactional feel with students cooperating and complying but not taking learning risks and extending their learning beyond what is required. The door to the transformational power of learning opens when trust at all three levels is strong. Learning can occur without fear or hesitation. Students can take on difficult learning tasks, make mistakes, and explore new learning paths with the confidence that we are there to guide, support, and encourage them.

So, what behaviors can we practice if we hope to establish trust at each of these three levels? Here are examples at each level to consider:

Basic trust:

• Establish and follow clear, predictable, useful routines.
• Create and consistently enforce clear, reasonable rules and expectations.
• Protect students from ridicule, bullying, and exclusion.
• Follow through on commitments.
• Own and correct our mistakes.

Competence Trust:

• Design lessons with student readiness, interest, and learning goals in mind.
• Strive for clarity and digestibility when presenting new information and introducing new skills.
• Notice and encourage progress (even when it is small).
• Provide timely, actionable, and encouraging feedback.
• Frequently check for understanding and seek feedback to increase clarity and reduce confusion.

Relational Trust:

• Listen deeply and actively to what matters to students.
• Make personal connections with students through interest in their lives beyond the classroom.
• Share confidence in their potential, notice their strengths, and encourage their passions.
• Encourage students to take learning risks and reassure them of our support.
• Assume positive intentions and integrity.
• Show our humanity by being willing to be vulnerable and share our interests and passions.

The truth is that trust precedes learning. Unless students trust that we will make the classroom a safe place, learning will be a challenge. Unless students trust that we can teach them, they are not likely to invest and take risks. On the other hand, when students feel safe, trust our competence, and feel seen, supported, and cared for, there is no limit to what they can accomplish.

One of the great regrets in life is that we often understand more about our experiences when we look back at them. Retrospection often leads to new insights and levels of appreciation that were absent during some of life’s most important occurrences. After all, the old adage says that youth is wasted on the young.

An obvious example for many of us is our failure to appreciate the people who guided and shaped who we have become: our teachers. Of course, as students we were likely to dismiss and push back on what they expected of us. We thought that we knew what was best. Unfortunately, we did not have enough life experience and perspective to make every decision on our own. We needed to pay attention, heed their advice, and follow their guidance. Too often, it was only after we left school that we came to appreciate the difference our teachers made. 

In this season of gratitude, take a moment to consider that only later did it become clear to us that the teachers who pushed us to lift our aspirations and increase our investment in learning did so because they saw in us potential that we did not yet realize we possessed. 

The teachers who challenged us and pushed the boundaries of our learning knew that the most valuable learning we would develop would come with struggle and frustration. They reminded us that mistakes are a natural part of the learning process. They urged us to use errors and mistakes to adjust our approach and guide our learning. 

The teachers who held high expectations and refused to lower them when we failed to make our best effort were teaching us a valuable lesson about life and learning. When the work was hard, they urged us to focus on the quality of our effort and strategies, not on how to “work the system” or find an easier path. 

The teachers who resisted providing us with immediate answers were not necessarily being difficult. Learning where and how to find answers for ourselves was a lesson we continue to rely on. Knowing how to solve problems on our own serves us well in situations when we face dilemmas and no teacher is present to provide a formula or show a clear path forward. 

The teachers who pressed us to focus on what we were learning, not just the grades we received, guided us to focus on what was most important. They reminded us that grades are nothing more than symbols. At their best, grades do little more than capture the progress we were making and learning we had gained. 

We might agree that, at the time, we did not show our teachers our full appreciation. Of course, at the time we did not fully know, let alone appreciate, the impact they were having on us and our lives. Only now, years later, have we come to understand how they changed our lives and helped us to become who we are today.

Thank you, teachers, for your investment in the learning and the lives of our most precious resources—our students. They are the future, and you help shape it. Some of us did not, as students, realize the impact you were making on us. It took some of us a long time to understand and appreciate your significance in our lives. Though it is belated, we hope that you feel the depth of our gratitude. Thank you.

This is the time of the year when we often pause to contemplate the aspects of our lives for which we are thankful. We might focus on our families. We often reflect on our health. We might consider the career success we have achieved and the colleagues we work with. Our reflections could include the freedoms we enjoy, and the opportunities we’ve had in the past year.

However, there is another important element of our daily lives that we can easily overlook: the students we teach. Of course, some students may make our lives more challenging. Some students may not immediately respond to our efforts. Other students may seem to have a knack for trying our patience.

Consequently, we may not consider our students on the list of reasons to be thankful during this season. However, if we pause and reflect on our relationships, the lessons students teach us, and the extent to which they keep us fresh, we are likely to discover that there is much about the experiences we have with students that are worthy of our appreciation. Consider these aspects of our interactions with students that deserve our gratitude:

• Students are the reason we teach. They are our “why.” They present opportunities to shape futures. They give us direction and add meaning to our lives.
• Students are often powerful teachers. The questions students ask, the fresh perspectives they offer, and even their misunderstandings can stimulate our thinking and uncover fresh insights.
• Students bring energy and possibility to our work. They can make us laugh with their humor and amaze us with their imagination.
• Students remind us of the reality of humanity. Students often demonstrate amazing courage, reveal aching vulnerability, and incredible resilience.
• Students challenge us to be adaptable. Just when we think we have seen everything, we encounter a student who presents a new challenge, needs a new approach, or invites us to rethink what we have assumed.
• Students teach us the value of patience and empathy. Every student needs our understanding and hopes for our support. Often, it is the students who seem to be the most difficult to reach who need us the most.

So, how might we demonstrate the appreciation we feel for our students? Here are six ideas to consider as places to start:

• Tell students directly and specifically. We can share with students our appreciation for the effort they invested in a project, the care they demonstrated for a classmate, or the restraint they demonstrated despite their frustration. A brief conversation or written note can matter more than we can imagine.
• Recognize and celebrate growth. Not every student will find success in response to every learning challenge. However, we can reinforce persistence and progress. Often, students who face the longest learning journey receive the least recognition for what they accomplish.
• Give students your full attention. Listening may seem like a small thing. However, full attention is one of the most powerful expressions of respect and gratitude we can offer. Too few students regularly experience the undivided attention of adults in their lives.
• Watch for and acknowledge quiet “difference makers.” Notice students who help others without being asked, who work consistently without frequent reminding, or who are peacemakers within the class. These are students who often make our lives easier and work more impactful but rarely receive recognition or are offered gratitude.
• Thank students who teach us. Taking time to note when a student’s question makes us reflect, shift our assumptions, or adjust our perceptions can send a powerful message of gratitude. Students rarely assume that what they do or say changes the way a teacher thinks or acts.
• Say “please” and “thank you.” These may seem to be small, even incidental elements in our interactions with students. However, they carry a message of respect and civility. Common courtesy can carry a note of gratitude and thoughtfulness in a world that students often experience as harsh and thoughtless.

We should not be surprised if we find students responding to our gratitude with thankfulness of their own. Students may not say it—or even realize it—but we are important people in their lives. Our appreciation for them and recognition of their importance to us can send a powerful message and have an outsized impact on how they see themselves.

It's no secret that student attendance in the aftermath of the pandemic is a bigger challenge than before. Obviously, there are many reasons why students might be absent more frequently. Yet, regardless of why students are absent, we want them to feel welcome and connected. We also want them to learn and succeed. When they do, their attendance is likely to improve.

On the other hand, if students feel disconnected, that their presence does not matter, or that they cannot succeed, the frequency of their absences is likely to increase. Unfortunately, unless we communicate our interest, find ways to help students feel they belong, and continue to invest in their learning, the situation is likely to become worse, not better.

Of course, frequently absent students are a challenge. They create more work for us. They typically struggle to keep up. And their absences can feel like rejection, lack of motivation, and absence of commitment. As a result, our relationship with frequently absent students can become strained and weakened. We can even feel resentful.

Still, we need to remember that we are dealing with children and adolescents. They may have developed poor habits. They may be facing life challenges and barriers of which we are not aware. They may doubt whether they can succeed or whether they are valued and accepted.

We may not be able to change students’ circumstances or control their behavior, but we can communicate that we care about them, the importance of their presence, and our confidence in and support for their success. When we do, we can have more influence on their behavior than we assume. Consider these strategies to assure frequently absent students that they belong, they are missed when they are absent, and we want them to succeed:

• Reinforce that their presence is noticed and valued. We can make it a priority to greet students warmly when they return and assure them that they were missed.
• Provide updates using inclusive language. Subtly remind students that they are part of the class. Rather than saying, “Here is what you missed,” we might say, “Here is what we are doing this week.”
• Resist drawing attention to absences in front of the class. Develop smooth reentry routines such as resource folders containing information to bring the student up to speed, brief check-ins, and quick group reviews of recent learning.
• Remain focused on moving forward. Casting blame and forcing guilt-laden conversations are not likely to make a positive difference in behavior. Concentrate on what can be done now and what’s next.
• Create some small wins. Look for opportunities to help students reengage and feel success. Search for what students already know and can build on. Modified tasks, manageable choices, or low-stakes activities can help students to build confidence and reconnect with learning.
• Look for opportunities for students to connect with peers. Pairing students with reliable, supportive classmates who share notes, provide updates, and offer encouragement can make a big difference. Inclusion in group projects and discussions that are not heavily dependent on previous class experiences can also help to initiate or reinvigorate social connections.
• Build connections beyond academics. Invitations to help with small classroom jobs and responsibilities can foster a sense of belonging. Noticing attendance streaks and improvement efforts can provide important reinforcement. Discussing personal interests and other out of school experiences can communicate caring beyond classroom behavior and experiences.
• Stay connected during absences. An email or quick call with a message that the student was missed and that we care can go a long way. “We missed you today” can help students to feel noticed. “I hope everything is okay” tells students we are interested in them.

Without question, frequently absent students can be frustrating and create more work. However, placing blame and harboring resentment accomplishes little. Our efforts are more likely to yield positive results when we focus on making our class a place where students feel noticed, valued, respected, and supported to do their best. When students feel welcomed and that they belong, our efforts to address attendance-related issues become much more productive.

Education is serious work, but it does not have to be humorless. In fact, humor and its companion—laughter—can be powerful tools for leading a school staff, an instructional team or task force, a group of colleagues, or class of students.

What makes humor so powerful? When we laugh, we activate dopamine, a feel-good brain chemical. Dopamine can stimulate learning and extend recall. Dopamine is self-reinforcing. It leaves us wanting more; thus, it builds engagement. Further, dopamine fosters connections when it is part of shared experiences. Laughter also can be a signal that we are in a safe place and can be ourselves. Humor can lighten the mood and the load. It can lessen feelings of stress and stimulate creativity.

Some of us might think that we are not naturally funny. However, finding humor does not mean that we must be a comedian. In fact, laughter can come from many sources. We can start by not taking ourselves too seriously. We also need to be open to seeing and enjoying humor when it reveals itself. Here are five places where we can find and generate a smile, a chuckle, a full-blown belly laugh, or maybe just an appreciative eye roll:

• Tap low risk sources of humor such as cartoons, jokes, and funny stories. The combination of what we find humorous and what we know about our audience— whether staff or students—can be our guide. It is often best to search for humor that relates to the work we are doing or the learning we are nurturing. Not being the original source of humor does not mean it is less effective.
• Share short videos or clips. We can look for content related to a topic, challenge, or goal that also features a humorous approach. A brief, appropriate video clip can stimulate interest and spark ideas while also lightening the atmosphere and creating a readiness for what lies ahead.
• Share our experiences, missteps, misunderstandings, and foibles. Self-effacing stories and reflections can break tension and lighten the mood. Our willingness to share something about ourselves can make us more relatable and allow others to relax and be themselves.
• Recognize, pause, and enjoy the unexpected and ironic things that happen or are said. Finding something funny in real time can make work more enjoyable and learning more meaningful. A statement of the obvious, a surprising insight that explains, or an unintended pun can be the stimulus for new ideas, launch a new line of thinking, or open the door to new learning.
• Delegate the search for humor to a team member or student. As noted earlier, we do not always have to be the source of humor. We might ask a particularly funny team member or creative student to come up with a joke or story to kick off a meeting or class. However, we may need to provide some guidance and boundaries to avoid misapplication of the assignment.

Like any powerful tool, humor must be handled with care and utilized with thought and purpose. When employing humor, we do well to:

• Consider the context
• Think of the impact
• Stay away from stereotypes
• Avoid embarrassing or humiliating anyone
• Stay away from off-color innuendos or double meanings

Humor, when used with care and discretion, can add an important dimension to our leadership and assist with learning. We can introduce levity, lessen stress, and create community through the humor we borrow, create, and recognize.  

We want to stay focused, in control, and continue to move forward regardless of what each day might bring. Yet, consider the typical day in a classroom. Distractions, disruptions, and detours can come at us in a hurry. The press and stress of these situations can lead us to forget or overlook some of the most effective responses, redirections, and rerouting that can keep the class and learning on track.

The good news is that often a few short phrases and quick reminders can help us to remain in control and move forward despite the pace and chaos of the day. Here are seven pieces of time-tested, sage advice that we can tap and apply to avoid losing focus or momentum.

Seek to connect before trying to correct. Students want to know that we care before they are ready to listen and follow our guidance and direction. If we want students to respond to our corrections, we need to start by establishing connections. The truth is that our effectiveness in redirecting students is more likely to depend on our relationship than the technique we apply to correct their behavior.

Be curious, not furious. Students occasionally will do things that distract and disturb us. Our first reaction can be to become angry and upset. Yet, the truth is that student behavior is driven by purpose. They do things for a reason. If we allow ourselves to react based on how we feel, we risk missing what lies behind student actions and decisions. Doing so can make the situation worse, or lead to having to backtrack once we learn the full story. Rather than allowing our emotions to take over, we do better to inquire, listen, and understand before deciding how to respond.

Give the benefit of the doubt. We may be confused or disappointed by an action a student takes or choice they make. Our first reaction might be to be frustrated and accusatory, especially if the student has a history of poor judgement or misbehavior. However, doing so can lead us to assume the worst and draw negative conclusions about the situation before we fully understand. Consequently, we may miss an opportunity to support, trust, and teach. We may even find ourselves having to apologize for jumping to a negative conclusion, saying something, or acting in a way we later regret. On the other hand, when we assume that students act based on positive intent, we rarely find ourselves regretting our actions or having to apologize. 

Don’t confuse students with their behavior. Students can do amazingly frustrating and disappointing things. They can “push our buttons” in ingenious ways. Yet, we need to remember that students’ actions and their identities are not the same. Behaviors are choices students make. They can learn and grow from their mistakes. We need to value students for who they are, not what they have done.   

Think and respond, not trigger and react. In the heat of the moment, we can find ourselves susceptible to emotional triggers. We can react to situations without thinking. We might even feel as though a student’s behavior made us do what we did. Unfortunately, our reaction often leads to regret. In truth, there exists a crucial gap between a student’s action and our response. We can choose to pause, think, and choose before we act. This split-second decision gives us the power to control our behavior and respond with better judgement and a more effective response.

De-escalate before trying to educate. Hearing and responding effectively is especially difficult when emotions are high. Trying to modify behavior or teach a lesson when students are upset or agitated usually is futile. In fact, it can escalate the situation. A calm voice, offering supportive choices, and relaxed demeanor usually will be more effective in the moment. Once the student has had some time to calm down, discussion about what happened, what needs to be learned, and planning for the future will be better received and more effective.

Leverage expectations to lift performance. It has been said that we get what we expect. While holding high expectations of our students does not always mean that everyone will immediately respond by accelerating their learning and achieving complete success, our belief that students can learn, grow, and improve makes a difference. Decades of research demonstrate that what teachers believe about the learning potential of their students has an impact on how they perform. We may wonder if there is a danger of expecting too much. Yet rarely is this a problem. In fact, the consequences of expecting too little are far more worrisome.

If some of these points resonate with you and you want to remember them when experiencing behavior challenges in the classroom, consider putting them on sticky notes and placing them in prominent places as reminders. Alternatively, some of these insights can be good mantras to repeat and reflect on as you prepare for a day that you expect to be especially challenging. Of course, some or all these nuggets may already be part of your daily routine. If so, keep up the good work.

When students trust us and see us as a safe and supportive adult in their lives, they often come to us to help them find their way through difficult, emotionally laden, complex life challenges. While we should feel honored that our students value our relationship and judgment, we need to recognize that these can be high-stakes conversations. How we respond, what we say, and the counsel we offer all deserve careful consideration.

We need to convey empathy, sensitivity, clarity, and compassion. Yet, when emotions are high, we can overstep, undermine, and alienate the student without intending or, in some cases, realizing what we have done. We can forget that the goal is to help the student find their way, not take over and solve the situation for them. With this reality in mind, here are five “do's” and five “don’ts” for engaging in high-stakes conversations with students.

Do:

• Validate the student’s feelings. We might say something like, “I can see that you are really upset” or “This seems very important to you.” We might assure the student that it is okay to feel bad, disappointed, or angry. We may not understand the full extent of their feelings, but we can acknowledge and respect their presence.
• Stay fully present. Students can sense when we are distracted, impatient, or in a hurry. When this happens, students are likely to shut down and abandon the conversation. Eye contact, open body position, leaning in, and other supportive nonverbal behaviors can encourage students to trust and be open with us. Students want assurance that we care.
• Listen carefully and actively. Careful listening includes attempting to hear what is not said as well as what is. Head nodding, verbally feeding back what we are hearing, and confirming our understanding reassures students and encourages them to say what is truly on their mind.
• Keep questions open and neutral. Our questions need to help the student reflect and share. Questions that sound accusatory or blaming can shut down the conversation and leave the student feeling as though we are not supportive and interested in helping them find their way through what they are feeling and experiencing.
• Be supportive. It is best to ask what we can do to be supportive. The best support is likely to be what the student wants and needs, not what we assume will be helpful. We can’t assume that what would work for us is what will be best for the student. If the student is not sure what they need or what to do, we might offer to work with them to figure out the best solution.

Don’t:

• Make unfounded assumptions. We may think that we know more than we do. Assuming something that is not true or jumping to premature conclusions can make the situation worse and alienate the student at a time when they desperately need us. Similarly, it is risky to assume that what would work for us in similar circumstances is what would be best for the student.
• Compare the student’s situation with others. It may be true that other students appear to face greater challenges or more difficult circumstances. However, making comparisons usually is not welcome or helpful. What seems a reasonable comparison to us may feel wildly disconnected from the perspective of the student.
• Downplay the gravity of the situation. What seems a minor problem and temporary setback to us may feel huge to the student. We need to resist being dismissive, even if the situation sounds blown out of proportion. Similarly, we need to refrain from making judgements based on our own experiences or estimate of the size of the problem. To the student, the situation is troubling and that is enough. 
• Give advice without permission. The student may just want to be heard. Talking through emotional situations and hearing themselves describe what they are feeling may be all that they need. If we have advice to offer, we might ask the student if they would like advice. Importantly, if the student says “no,” we need to let it go.
• Rush the conversation or solutions. We may be in a hurry and want to “cut to the chase.” If we do not have time for the conversation, we might suggest a time when we can give our full attention rather than press forward when we feel urgency and can’t give our full attention. Similarly, we may see what seems like a good solution and try to sell it before the student is ready. What is most important is that the student is ready for resolution or deciding next steps. We need to be patient and supportive until the student is ready.

As much as we sometimes want to take control and tell students what they should do when they face a difficult challenge, it usually is best to position ourselves as coaches, reflectors, and supportive advocates. These can be important, informal learning opportunities for our students. We want them to build the confidence and skills to manage the current circumstance and be ready for other challenges that may lie ahead. 

We dedicate significant time and energy to preparation for the start of a new school year. Our attention is focused on arranging materials and equipment, learning everything we can about our students, setting the stage for the first several days, and hoping that all will go well. Predictably, not everything goes as planned. There are pleasant surprises, some unexpected challenges, and other “wrinkles” in our plans and expectations with which we need to deal.

As we move beyond the initial phase of structuring, expectation setting, and getting to know our students, our attention shifts to how well our early efforts are taking hold and our students are responding, and whether we are on track for sustainable success. Of course, we probably have a sense for how things are going, but it can also be helpful to have some signs and signals to monitor and assess our progress. Here are seven indicators we can consider.

Students greet us easily and positively as they enter the classroom. Eye contact, smiles, and verbal greetings are signs that students are comfortable with us, and positive relationships are forming. Of course, we need to be positioned to have them comfortably encounter us by standing at the door, greeting students by name, or otherwise positioning ourselves to welcome students.

Students are following established routines and transitions are smooth. It is a good sign if we are spending less time managing behavior and more time is available for instruction, discussion, reflection, and practice. Of course, behavior management will always be necessary. It is the gradual shift in balance that is important to monitor.

Students remind each other of classroom rules, expectations, and routines. Once students understand and are confident in what is expected of them and their behavior, they can be quick to notice when other students ignore or do not follow established norms. This behavior can be a sign that students are no longer relying entirely on us to enforce expectations and classroom culture is forming.

Students are active participants in class discussions and activities. As students become more comfortable and confident, they are more likely to ask questions and seek help when necessary. We can also monitor the levels of enthusiasm and engagement students show during activities.

Students are connecting with classmates. Obviously, some students will have existing friendships and students may be making new friends. Our attention needs to extend to whether we see obvious cliques forming, conflicts emerging, or efforts to exclude classmates.

Students generally submit assignments and complete tasks on time. Our monitoring might focus on whether students are giving adequate attention to detail and are striving to produce quality work. When students are demonstrating good work habits, time management, and organizational skills, the stage is set for a successful year.

Students seem willing to take learning risks, tolerate mistakes, and accept feedback. As the cadence of the school year settles in, we can begin to observe how students see themselves as learners. Confident learners are more likely to accept risks and mistakes as part of the learning process, while uncertain and reluctant learners are more likely to avoid risks and see mistakes as evidence of their lack of ability. How well students accept and use feedback can be a key indicator of how well students see themselves and are likely to grow as learners. 

A good start to the school year makes the remainder of the term or year better. Continuing to build and sustain momentum is much easier than trying to establish connections, create focus, and build culture once negative patterns are set.

A final thought: If you are part of a co-teaching or other type of instructional team, it is important to set consistent expectations and provide consistent responses when students need reminding and redirection. If adults are not on the same page, students will quickly notice, and some may choose to exploit the situation to our detriment.