The Master Teacher Blog

“God, grant me patience, and give it to me right now!” This statement may capture our sentiment in response to dozens of situations we face. This is a time of year when our patience can grow thin. We feel the need to move learning along, but not every student may be ready. Or we may be dealing with off-task and low-commitment behaviors that we allow to accelerate our frustration.  

When students struggle and fail to make the progress we expect, we can become impatient and press harder in response. Yet, our lack of patience often makes the situation worse. Students become anxious and unable to think clearly and work efficiently. The result can be a descending cycle of frustration and emotional upset, leading to even less learning.  

Admittedly, correcting some situations may require more than patience, but without it, progress is likely to be slow and other efforts to correct the situation will suffer. Our patience can offer reassurance and space so that our instruction, coaching, and encouragement can be effective. 

Equally important, increasing our patience can improve our mood, deepen our empathy, and strengthen our relationships. Increased patience makes us better collaborators and coworkers. Patience can also help us to be more successful in reaching goals and achieving long-term career success.  

However, patience is not just a matter of deciding to be patient. While some people have a natural tendency to be more patient, patience is a skill that can be developed and strengthened with strategy and practice. Of course, we also need to be patient with ourselves as we work to strengthen and expand our ability to listen, focus, and encourage our students and their learning. If patience is something we want to build, here are seven actions worth considering: 

• Practice pausing. The space between what happens and how we choose to respond is the door to practicing patience. The good news is that we don’t have to pause long. We used to think that we needed to count to ten in order to allow ourselves time to get hold of our emotions and craft a productive response. However, experts say that if we give ourselves just two seconds, our “gut” response will pass, and we will be able to avoid an emotional eruption. 
• Slow down. Practicing patience is most difficult when we are in a hurry. Rather than allow ourselves to feel rushed, we can consciously let go of our urgency and slow our thinking. Often, the simple act of slowing down allows us to better understand what is happening and how we are reacting. It can also help us to see options and opportunities that we otherwise are likely to miss.  
• Focus on breathing. Focusing on our breathing and choosing to slow the pace and deepen our breaths can break the tension and frustration we feel and allow us to think and make better decisions about what we need to do next.  
• Commit to listening. Listening is among the most powerful strategies for building patience. It shifts our focus from what we are feeling and what we want to do to giving our attention to someone else. When we are really listening, we also often gain new information about the other person and situation. Listening can dispel faulty assumptions, inform our understanding, and keep us from saying or doing things in our frustration that we later regret.  
• Be present. When we focus on what is happening and do not allow our attention to be elsewhere, we are more likely to pick up signals and clues that can help us to better understand the situation and what is needed. On the other hand, when we are preoccupied by what should be happening or needs to happen next, we can find it difficult to be patient and understanding.   
• Identify triggers. There are types of incidents, certain circumstances, or even people who are more likely to try our patience. We can keep track of situations in which we struggle most and search for patterns that may point to common sources of our frustration. Knowing the times, conditions, and people that can lead us to struggle can offer useful insights about where to place our efforts in circumstances when we need to prepare to be patient.  
• Practice acceptance. Being willing to accept circumstances as they are and not allow them to drive our impatience may be the most difficult strategy for practicing patience, especially if we have a strong desire to control. Yet, becoming impatient with things over which we have no control is a waste of energy. When we feel our impatience begin to grow, we can ask ourselves, “Is this something I can control or change?” If not, we might choose to accept the situation and let it go or find something else to focus on that will not lead to frustration and impatience. 

Growing our patience offers multiple benefits for us and others in our lives. When we free ourselves from frequent impatience, we recapture energy that we can allocate to other, more productive endeavors. Meanwhile, those around us are subjected to less tension and gain a more patient teacher, colleague, friend, or family member.  

When students struggle, it can be tempting to lower our expectations, especially when our thinking is that doing so will increase their opportunities for success. However, the opposite is true—expensively so. When we lower our expectations for the quality of work and learning students will produce, we risk setting in motion consequences that can be life limiting.  

While there are times and circumstances when lowering expectations might be contemplated for any type of student, multiple research studies have shown that lowering expectations disproportionately affects our most vulnerable students. The adjustment in expectations may be well intended. We may believe that it is best for students not to feel pushed and pressed to do work that is challenging or difficult for them, especially if they come from challenging life circumstances or have a history of struggle with academic learning.  

We might even believe that focusing on building strong relationships with students will lead to greater learning success than having high expectations for them. However, students need more than our warmth and caring. They also need to be exposed to interesting work, meaningful challenges, and opportunities to build competence and confidence in their learning. It is the right balance between high expectations and high levels of caring that lead to learning success.  

Importantly, the cost of lowering expectations can take many forms. Some costs are associated with the way in which students will come to view themselves. Other costs can be seen in skills not developed and competencies not gained. Still others can be found in negative responses to the experiences to which students are exposed. And some of the most expensive consequences are found in the limits and sacrifices students will face if they leave us not having learned what will be necessary for future success. Let’s consider five ways in which lowering expectations can be a costly decision.  

When we lower our expectations, students lower their expectations. In fact, our lowered expectations risk communicating to students that we not only do not expect high level work from them, but we also believe that they are not capable of meeting high expectations. This is a dangerous message. The most difficult student to teach is the student who believes they cannot learn. We cannot afford to communicate this message or otherwise contribute to such a perception.  

When we lower our expectations, we deprive students of opportunities to face and overcome difficult challenges, persevere, and build resilience. Yet, these are key life skills students need to develop for success in life. Further, while these challenges can be uncomfortable during the times when students face them, once successfully met, they can be sources of price and new confidence.  

When we lower our expectations, we deprive students of opportunities to develop critical-thinking skills and employ creativity to solve novel problems. Low expectations for learning often mean that the teacher does most of the thinking, creating, and problem solving. Yet, these activities are what can make learning interesting, meaningful, and challenging enough to invest in.  

When we lower our expectations, we are more likely to expose students to superficial and uninteresting content. We risk diverting students from learning with depth and full understanding. Absent useful application, meaningful purpose, and engaging activities, students learn and recall even less.  

When we lower our expectations, we risk disqualifying students from pursuing highly skilled, learning-dependent life and work roles. We dramatically increase the likelihood that they will struggle to find work for which they will qualify and which will provide adequate compensation to support them and their family.  

How can we communicate high expectations for our students? Here are five actions to consider:  

• Consistently present students with challenges at the leading edge of their learning and development. Students need to consistently feel our nudge for them to struggle and grow. 
• Take extra time to establish the purpose, implications, and details of concepts and skills. Focus on generating deeper understanding rather than limiting attention to the steps and sequence of completing an assignment or finishing a task.  
• Focus on progress. Reaching high standards may take time and multiple learning attempts. Success is often the result of processes, practices, and purposeful effort. These are the building blocks for our attention. 
• Frame coaching language around the inevitability of success. We might talk with students about “when” they succeed, not “if” they succeed.  
• Intervene quickly when students begin to drift and underperform. We need to approach that behavior as an aberration that needs attention rather than as a reflection of the student’s potential.  

Admittedly, holding high expectations for our students can be challenging. However, students rarely have the maturity and wisdom to consistently exceed our expectations. In many ways, the expectations we set and hold become the ceiling for performance and possibility for our students. We need to be certain that our expectations are high enough to protect their future. 

It goes without saying that we want our students to be motivated, take ownership of their learning, and practice persistence. Of course, we also want them to build knowledge and grow wisdom. However, these important elements of high-level learning do not usually happen by chance; instead, they emerge through the engagement of underlying elements that must be tapped and nurtured through the design of learning experiences, our instruction, and student responses.  

Unfortunately, in our desire to have students demonstrate these key learning elements, we can overlook the elements that lead to their development. Of course, some students will make important connections and build key skills and dispositions on their own, but it is a mistake to assume that most or all students will accomplish this task independently. Most students need our intentional focus and measured support to build the learning bridges they need to succeed.  

By designing learning experiences focused on underlying or driving elements, we can increase the likelihood that students will make connections and build the skills we seek for them. Here are five outcome examples and contributing drivers on which we can build: 

• Want ownership? Offer choice. The process of making a choice implies favoring one approach, activity, or object over others. As a result, we form a relationship with the object of the choice. When students are given meaningful choices in what and how they learn, they naturally take greater ownership of the result.  

Learning design: We might allow students to decide how they will approach a learning challenge, what materials they will use, and how they will demonstrate or document their learning.  

• Want students to gain knowledge? Encourage curiosity. Curiosity is how we learn much about life and the world around us. When what we learn is in response to something about which we are curious, we are also more likely to invest in learning and we are more likely to retain and use our new knowledge. 

Learning design: Students are naturally curious, but they may not initially be curious about what we want them to learn. However, we can stimulate curiosity by designing relevant questions that students find compelling, sharing a story or experience that students find engaging, demonstrating a useful application, or presenting a dilemma or mystery that students find difficult to resist.  

• Want to build wisdom? Support reflection. Memorization and repetition can increase recall, but wisdom requires a deeper process. When we reflect on an experience or learning activity, new insights and understanding emerge. When we connect new learning to what we already know, we are more likely to understand its significance, appreciate its value, and can decide where and how to apply it in life. 

Learning design: When we want students to develop a deep understanding or achieve new insights regarding what they know or have learned, we can have them pause and reflect. We might invite students to think about the significance of what they have learned and how it might inform the way they think about a circumstance or challenge. We can buttress their reflection by providing open-ended questions and encouraging students to ask their own questions, followed by discussion and analysis.  

• Want students to be motivated? Tap their interests. Interest takes various forms. It may emerge from a student’s natural inclinations, or it may reflect a student’s perception of utility or a useful purpose. Motivation is a willingness to invest energy and attention in response to interest. Engagement follows when motivation transitions into action. 

Learning design: We can begin new learning activities by tapping elements or experiences in which students are already interested. For example, we might draw on student interest in sports, technology, pop culture, or some other topic with which students already have a positive connection. We also might plan an activity or pose a question that will stimulate students to seek new knowledge or skills. Of course, we can build interest through extrinsic incentives or even threats of consequences for a lack of investment, but the impact will likely be temporary. 

• Want more persistence? Have students set goals. When we identify a goal, we create a focus for our efforts. Meaningful goals function as magnets for attention, energy, and effort. The presence of goals also supports students to measure their progress and achievement. When students focus on accomplishment of the goals they themselves set and own, they also become more persistent in their pursuit and more resilient in the face of challenges and setbacks. 

Learning design: Students may be unfamiliar and inexperienced with goal setting related to academic learning. They are more likely to have experience with learning goals that others have set for them. To stimulate and model goal setting, we might share with students how we set goals for our instruction or our own learning. We can also tap student goal-setting experiences in other areas of life such as athletics, the arts, video games, or earning money. The key is for students to set goals that are meaningful, challenging, achievable, and owned by them. We can provide support by providing feedback, coaching, and sharing evidence of progress. 

Building knowledge and wisdom, stimulating curiosity and interest, and nurturing ownership and goal-setting skills are key elements in our work with students. However, these outcomes are dependent on our attention to—and leveraging of—the underlying drivers that lead to their attainment.  

When the influential people in our lives whom we respect notice unique characteristics and latent potential in us and share their observations, the impact can be dramatic and lifelong. However, their influence does not always have an immediate and visible impact. The “seeds” they plant can stay with us, eventually germinate, and ultimately grow into important drivers of the lives we build and paths we follow. Those of us fortunate enough to have had this experience know how powerful these comments, questions, and insights can be, as well as how much influence they can exert.  

We can be these influential people in the lives of our students. When we take the time to notice, question, and imagine what could be, we hold something special that may become life changing. When we share with our students what we see in and imagine for them, we can be a catalyst to unleash surprising commitment, emerging identity, and growing talent. What we share does not have to be a long conversation or “sermon.” They may be seemingly passing comments, casual observations, or incidental questions.  

The fact is that we can often see hints and glimpses of what the future of our students can be. However, most young people do not have the life experience or self-knowledge to fully appreciate what they can become. They also may be in family and community circumstances that fail to instill and support their becoming something beyond what is consistent with the history of the family and neighborhood.   

These comments, observations, and even urgings require little of us other than our attention to and insights about our students. Yet, the potential impact can be far beyond what we might hope or imagine. Here are seven examples to build on: 

• I hope that I am still around when you realize the full potential you possess. Most students are unaware of their potential. In some cases, the potential may be related to learning, or it may be in forming relationships and influencing others. Or it may develop in another aspect of life. The key is to plant the seed that the student has more to give and gain than their current aspirations and investment reflect.  
• I often wonder how much better you can become if you fully commit yourself. For some students, the opportunity to be better and the talent waiting to be developed is obvious, but their lack of commitment leads to uneven outcomes, unforced setbacks, and unnecessary barriers. Many students fail to realize what they could accomplish if they made a consistent commitment to accomplish what is important and meaningful to them. They do not need more intelligence or talent. They have what they need if they choose to consistently apply themselves. 
• I admire how you dig in when you encounter a challenge. Some students struggle and seem to make limited progress. Yet, they do not give up or give in. Despite the barriers and challenges they face, they possess special power in their persistence. In life, persistence is a more consistent predictor of success than intelligence. Often, students just need someone to recognize this special characteristic and encourage them to keep it up and know that their efforts will pay off.   
• I notice that when you take the time to think about an issue, you always seem to have a unique insight. Some students are quick to volunteer opinions and perspectives without giving much thought. Others are more deliberate and need a little more time. They may not be ready with a quick, often superficial answer. Both types of students can benefit from this observation. For the quick-to-respond student, this statement can be encouragement to take more time and think more deeply. For students who are more deliberate, this observation can offer important recognition and reinforcement for their approach.  
• Your level of curiosity has the potential to give you an amazing future. Curiosity is the gateway to learning. Even students who come from challenging backgrounds and may not have extensive academic background knowledge can find exceptional success when their curiosity is present, persistent, and pursued. When we encourage students to respect their curiosity and continue to ask questions, explore interests, and discover new ideas and insights, we can reveal for them a lifelong path of learning and success. Of course, we also need to be ready to hear and respond to more of their questions, ideas, and wonderings. 
• It would be amazing to see what would happen if you chose to use your leadership skills to make a positive difference. Many students who have special leadership skills and talents choose to use them in ways that distract the attention and undermine behavioral choices of other students. While they are practicing leadership, it can get in the way of their and other students’ success. This statement recognizes their skills and talents but nudges the application of leadership behaviors in a positive direction. Rather than fighting or seeking to undermine their leadership, we can encourage its application in a more positive direction.   
• I wonder what you will do with the talent you have yet to discover and develop. This statement suggests that the student may possess yet unrecognized talent. We open the door to a search and discovery that may surprise us and the student. The fact is that each of us holds the potential for special talents that we have yet to uncover and cultivate. Sometimes we just need someone to believe in what we may become. 

We have exceptional potential to influence our students. An encouraging observation, optimistic prediction, or insightful inquiry can make an amazingly positive difference. However, this same power, if used thoughtlessly, can sap the confidence of our students and leave undiscovered opportunities that assuredly exist for them. 

We may not think much about the concept of awe. When we do, though, we likely associate it with grand works of nature, like the Grand Canyon or Mount Everest, or incredible displays of power, such as lightning strikes or hurricanes. Or we may associate awe with magnificent works of art or jaw-dropping acts of compassion or skill. Of course, the stimuli of the experience we know as awe are varied, and they are not all as grand or stunning as these examples. 

Experts note that the feeling of awe can be stimulated by vastness that is difficult to comprehend, challenges to what we have thought or assumed, and exceptional acts of human virtue and ability. We can be awestruck while walking in nature, observing an act of kindness, or hearing a new piece of music.  

While experiencing awe can be surprising and delightful, it also holds significant benefits for our mental and emotional health. Researchers describe awe as an emotion like joy, contentment, and love, but it is separate from each of these. Experiencing awe has been shown to reduce anxiety, calm the nervous system, and increase our ability to cope with stress. Experiencing awe stimulates the release of oxytocin, often called the “love hormone.” 

Importantly, experiencing awe does not have to be expensive. Nor does it require travel to a far-off place or demand extra time and planning. We can make awe-filled experiences, and their associated benefits, a frequent presence in our lives. Here are five common circumstances in which we can discover and experience awe: 

• We are fully present. Our attention is completely given to what is happening, free from distractions.  
• We notice and are open to what is happening around us. Awe can be experienced in almost any place if we just look for and notice it in our surroundings. 
• We look for the goodness in others. People engage in awe-inspiring behaviors more frequently than we may assume. Common people do uncommon things for other people far more often than is noticed.  
• We expose ourselves to art, music, science, and other experiences that stimulate our emotions, offer astonishing surprises, and capture our imagination. 
• We try something new and unfamiliar. First-time experiences can expose us to new thinking and novel ideas, expose us to opportunities, and open doors of possibility and surprise.  

Awe can also be a powerful tool for stimulating learning to which students will commit and long remember. Consider how awe might be a part of the learning we offer to students: 

• What concepts in math, science, or other subjects might we use to challenge the assumptions and beliefs students bring with them? 

• What stories of compassion, kindness, and sacrifice might stimulate an interest in and growing commitment to an upcoming topic of study?  
• How might art, music, or dance provide a unique perspective on a learning challenge or social problem?  
• How might we tap the wonders of nature to illustrate the vastness of the universe and the intricacy of a blooming flower?  
• How might we inspire awe as our students observe the power of relationships and valuing of each other? 

Use your imagination to add to this list and create awe in the learning experiences of your students. It’s totally worth it!

We give students a special gift when we teach them a “hustle” approach to learning and life. Hustle creates an advantage in almost every life situation. In the words of Abraham Lincoln, “Things may come to those who wait, but only the things left by those who hustle.” Hustle is the key advantage people who are successful over a lifetime know—and tap. 

In fact, hustle is a better predictor of success in school and life than intelligence and innate talent. Hustle is making small increments of additional effort proactively and consistently. Over time, hustle becomes a huge differentiator in learning and life. People who emerge as exceptionally successful in life rarely do so by a single effort or action; often, hustle is their secret.  

We have taken the important step of building strong, positive, influential relationships with our students; sharing learning and life success secrets with them is a natural next step. The secrets of hustle may seem simple, but they can transform the way students work in our class and even change the trajectory of their lives. Here are eight behaviors we can teach our students and coach them on so that they know how to tap the power of hustle: 

• Decide what is important. Stay focused on what matters. Refuse to allow distractions to pull you off of the path you have chosen. We can choose to change direction, but we need to be sure to take our hustle approach with us. It is fully transferable. 
• Show up. This advice may seem obvious, but people who are present are more likely to be aware of and influence what is happening around them. Further, people who can be depended on disproportionately determine what is going to happen and play a key role in making it reality. 
• Stay curious. Curiosity keeps us connected and informed. Curiosity is often the door to discovering opportunities. Asking questions, seeking to understand, and exploring possibilities accelerate learning and build insight.  
• When we see an opportunity, take it. Hustle uncovers more opportunities in life. Opportunities are gifts life presents to us, but we must act in order for them to benefit us. Being able to recognize an opportunity is important, but doing something with it is what matters.  
• Do one thing more. Choose to always take one additional action or step than required or planned. Over time, the gap between what others do and accomplish and what we achieve will widen in our favor. The long-term difference will be amazing. 
• Get better every day. Even very small improvements accumulate over time and can make a huge difference. The Japanese call this approach to life kaizen, meaning continuous improvement, and use it as a way to stay fresh and always be learning and growing.   
• Choose to work hard and smart. Working hard has its advantages, but working smart increases the likelihood of desired results. But when we work hard and work smart, we create a near unstoppable winning combination. 
• Treat mistakes and setbacks as natural, even expected. People who hustle also experience errors and missteps. In fact, hustle makes some mistakes more likely. However, for these people, mistakes and setbacks are almost always temporary. They also often reveal new insights and signal what to do next. Mistakes are a natural part of the learning process for people who hustle.  

We teach students many things during their time with us. Some things students learn may have limited impact and be quickly forgotten. However, when we teach students how to be successful in life, we give them a gift that can transform their achievement with us and set them on a course of lifelong success.  

We want our students to have an experience with us that is memorable and impactful. We want them to look back on their time with us with warmth, pride, pleasure, and gratitude. However, such experiences usually do not just happen. The conditions necessary to generate exceptional experiences are created, nurtured, and protected.  

We also know that the conditions that engender these lifelong memories and feelings lead to high levels of learning, build confidence, and sustain engagement. Fortuitously, most of the factors that comprise these conditions are within our control; they do not necessarily require special expertise, exceptional technical knowledge, or unusual interpersonal skills. That being said, creating these conditions does require thought, persistence, and some specific beliefs. Here are five mindsets we can adopt that will position our students to thrive.   

Every student needs to feel included and supported. A sense of belonging is a powerful driving force for learning and behavior. Students who feel they are a part of a caring, supportive community are more likely to take learning risks, give their best effort, and persist in the face of setbacks. Students who feel the care and concern of adults in their lives are less likely to persistently act out and resist behavior expectations and guidance. Feeling included and supported sets the stage for engagement and success.  

Every student has the capacity to do better. Some students come to us with a record of high achievement and learning success. Others come with a history of struggle and lack of expected progress. Still, other students bring with them a trail of reasonable effort and moderate success. Regardless of their history, every student has the potential to do better and be better than their current performance indicates. When we approach every student with the mindset that greater success is in their future, good things almost always happen. Students can feel our confidence and expectations. Consequently, we can nudge and encourage students to reach higher and expect more from themselves.  

Students who misbehave still want to succeed. Some students may have experiences that lead them to wonder if success is even possible for them. They may believe that the “system” is not working for them, and they may have good reason to doubt. Still, everyone wants to be successful, even if their definitions and hopes of success vary. We need to resist being misled by the behavior we see. How we see our students drives what we say and what we do in response to them. This can be a challenge, but we must refuse to give up. Our power resides in our refusal to assume that students cannot change. If we remain steadfast in our belief, we will see the results we anticipate. 

I am the person who will make the difference for my students. Each of us can probably think of a teacher, coach, or other adult who had an outsized influence in our lives. These are special people to us, but for the most part, they are just regular people who chose to take an interest, expect more, and push us in ways we might not have expected of ourselves. Yet, their influence can be lifelong. We should not believe this special experience is reserved for someone else. We can be that person for our students. We are the key to making change happen. 

My enthusiasm is contagious. Excitement, curiosity, and wonder are difficult emotions to resist. We might worry that students will think that our energy is lame, and they may not respond. However, if we are sincere, even students who initially may resist and scoff still can be “infected” with our positivity. We need not be hesitant, or even measured, in our enthusiasm. It can ignite learning energy and create momentum. Before long, we can shift from creating energy to managing and guiding it. One thing is certain, a lack of enthusiasm is not what we want students to catch.  

Admittedly, teaching can be frustrating, difficult, and draining. Yet, few other professions offer the opportunity to change lives in such a profound manner. We nurture skills, instill attitudes, build character, spark hope, and form what can be lifelong relationships. We have within our reach the power to free students to thrive.

Grades are such an integral part of schooling today that it can be difficult to imagine how schools could ever operate without them. Students are told that getting good grades is the ultimate reason to work hard. After all, grades are used to judge a learner’s history and status, and even predict—and sometimes dictate—their future. Given the significance assigned to this component of our educational system, we might think that it has a deep and rich history associated with learning.  

Yet, grades and grading have not always been the way in which learning was measured and reported. Prior to the introduction of grades, the quality and preparedness of students were connected to the educator, or educators, under whom they studied. When seeking a position, students presented the name and reputation of their teacher or teachers. The reputation and testimony of the person(s) under whom they studied was used to assure the preparedness of the position seeker. However, this approach presented at least two challenges: first, educators’ reputations were dependent on ensuring that their students gained the intended knowledge and skills, and second, such a tight connection between learner and teacher meant that educators could support a limited number of students at any time.   

In the late 1700s, a tutor at Cambridge University, William Farish, borrowed the practice of grading the quality of shoes made in factories and applied that practice to students. Finished shoes were given a grade based on the quality of the workmanship they represented; better-quality shoes were worth more, while lower-quality shoes were priced low or rejected. Interestingly, Farish’s idea caught on almost immediately, became common practice in schools within a generation, and has remained the most common way to judge learners and learning ever since.  

Why is this history important, and why might it matter today? Let’s explore.  

First, students and learning are much more complex than stitching and leather, and learning is infinitely more difficult to measure and judge than the ruggedness and style of a shoe. Deciding to consolidate the multiple dimensions of learning into a single number or letter compromises understanding and ignores the complexity of the process.  

Second, while a poor-quality pair of shoes may not be comfortable or last long, failing to learn risks handicapping future opportunities for students. Further, a low grade does not just imply poor-quality learning; it often means that some learning did not occur at all. Consequently, future instruction based on the assumption that prior learning occurred further disadvantages the learner and compounds the error.  

Third, when grades are applied to shoes, the identity of the shoe is intertwined with the quality of its materials and workmanship. Alternatively, students are much more than the grades they receive. Yet, grades too often are used to assign identity, define expectations, and determine the levels of adult effort and investment that students will experience.  

Fourth, a shoe may be the product of the assembler’s effort and skill, but learners play a key role in the teaching and learning process. Readiness, relationships, and instructional practices are all significant to the learning process. However, the assignment of grades can create a temptation to blame students for lack of learning rather than sharing responsibility, providing needed support, or taking timely steps to address barriers. 

Fifth, while the idea of grading students like shoes provided an efficient way for teachers to teach more students, there remain limits on how many students a teacher can effectively support. It is true that many of the limitations present at the time grading was adopted no longer exist today. We know much more about how learning occurs and how to nurture it, and technology can help us to customize experiences and track progress in real time. Regardless, the ability to assign grades should not serve as a reason to continually expand the number of students teachers are expected to support.  

The time has come to re-examine the traditional practice of assigning a single grade to such a complex process as learning. Students, parents, and others with an interest in learning progress and performance deserve more informative and actionable indicators of where learning has occurred, how much learning has occurred, and what needs to be done to see that expected learning will occur.  

Listening is easily taken for granted. After all, it feels as though we do it almost all the time. Yet, listening is one of the most underrated and underdeveloped skills among professionals—and just about everyone else. Listening is a crucial element in forming relationships, solving problems, making decisions, and performing many other work and life tasks.  

Listening is a near-constant element in our work with students, colleagues, parents, friends, and family. It is worth doing well. However, it is easy to compromise listening effectiveness and ignore key elements of listening that could lead to better communication, stronger relationships, and greater influence on others. Such mistakes can be costly. Here are six facets of deep listening worth heeding.  

Commit to hearing, not just listening. Hearing represents deeper engagement than just receiving and understanding words. Really hearing someone means seeking meaning, implications, and emotions in and behind what they say. We may think that when others are speaking, we are just receiving their message. However, we are likely confirming, rejecting, or leading the speaker to modify the message as we listen. Communication experts say that more than half of communication is transmitted through body language, not through what is spoken. Consequently, even though we may not be speaking, we are still communicating.  

Engage fully. Obviously, we need to put down our phone or anything else that might interrupt or distract us from what is being said. We may think that we are paying full attention, but if we are also doing something else, the message we communicate may be one of less-than-full attention and commitment to the conversation. Equally important, we need to drop our assumptions and set aside our emotions. Perceptions, predictions, and predispositions can color what we hear and how we interpret the message. Only by giving our full attention can we prevent mishearing, misinterpreting, and misfiring in our response. 

Listen to learn. One of the most difficult challenges associated with listening is to avoid forming a comment, defense, solution, or other response while the other person is still speaking. Doing these things risks missing key portions of the message or misinterpreting the intent of what is being said. When we commit to learning from what is said, we are likely to absorb information that will better inform and calibrate our response when it is time to provide one. Of course, if we need some time to formulate a response, we can employ a few seconds of silence and allow the message to settle.  

Repetition is a signal. It is not unusual for people to repeat themselves when reporting an experience, sharing a message, or recounting a conversation. Repetition can be an indication of something important. Sometimes repetition is intended to emphasize something emotional about the message. At other times, repetition is an indication that the speaker is not feeling heard or is feeling that we do not fully understand the implications of what is being said. When we notice repetition, it is worth noting and asking if the speaker wants to say more about that aspect of the message.  

Silence is powerful. Accomplished interviewers and skilled interrogators understand the power of silence. Silence, even for a few seconds, can have a powerful effect on conversations. Silence can be an invitation to continue speaking. It can imply and "give voice,” so to speak, for deep emotion. Silence can even communicate skepticism and doubt. Regardless, most people feel a powerful urge to fill gaps of silence. When we resist the urge to interrupt and are willing to sit quietly, we can often learn far more important information than if we choose to ask an immediate question or offer an immediate response. 

Confirm what is said. The best way to know if we have accurately heard and interpreted what was said is to confirm it with the speaker. Of course, as we confirm, we are also assuring the speaker that we have been listening. Confirmation can take multiple forms. We can confirm what we heard by repeating what was said (“I heard you say…”). We can also summarize what we heard to confirm our understanding of the full message (“In summary, it sounds as though…”). Or we can interpret what we hear to confirm themes and implications (“Would it be correct to interpret what you are saying as…”). 

Listening is one of the most powerful ways to communicate respect. We don’t always have to have answers or guidance to offer. Often, just being willing to listen can make a crucial difference. Practice these six strategies, and you may be amazed at the impact.