Beyond Hand Raising: Smarter Ways to Ask Questions
We employ questions throughout lessons to gain feedback on our instruction, surface areas of confusion and misconception, and to support classroom management. Having students respond to questions is a useful strategy for understanding what background knowledge they bring and what they are learning in real time. Questions can also be used to ensure that students are paying attention.
Of course, we want our questions to be well-framed, meaningful, and revealing of what students are absorbing and can explain. However, how we pose questions also has implications for the information we gain and the psychological comfort students experience. For example, when students are wondering whether they are about to be called upon, they may pay more attention. When students have time to reflect and prepare answers, they are more likely to respond with information that better reflects their thinking and learning.
Obviously, there are many ways to manage the process of asking questions. Each approach can serve a purpose and has advantages and disadvantages. And each varies in the amount of preparation allowed to students, the predictability with which questions are presented, and the amount of emotional safety students experience.
The three most common questioning strategies are cold calling, warm calling, and signal calling. Let’s examine these three popular strategies, what they offer, and the drawbacks they can present.
Cold calling involves asking students questions without a specific, individual warning that they may be called upon. Teachers may pause a lesson to ask questions or set aside time after a lesson or activity for students to respond. The purpose of this approach is to keep students cognitively engaged in anticipation of being asked a question. It also allows for random checking of understanding and prevents a few students from dominating participation. Cold calling can also be used to hold students accountable and gain the attention of students who appear not to be paying attention. While this approach offers opportunities for feedback and management, it can negatively affect students' emotional safety, especially those who need time to reflect and prepare before sharing their thinking. It can also be a source of anxiety and embarrassment that pushes against authentic engagement and “full-bodied” learning.
Strategies to make cold calling effective:
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Ensure a warm and respectful tone in questioning and follow-up.
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Respond with interest and curiosity to incorrect responses.
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Offer supportive prompts to nudge and expand responses in a productive direction.
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Treat mistakes as a natural part of learning and a step toward understanding.
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Avoid overuse of cold calls to maintain attention and manage other behaviors.
Warm calling is a softer, more supportive approach to questioning. Typically, students are given time and activities to help them prepare to answer questions. As examples, students may take a minute to make notes or consult with classmates before being expected to respond. This approach shares accountability with cold calling, but involves less risk-taking, lower threat, fewer non-responses, and increased student confidence. For many students, this approach leads to deeper and more complete responses. It can also support shy, less confident, and struggling students to feel more successful. Further, the additional thinking time and rehearsal increase retention of new learning.
Strategies to make warm calling effective:
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Allocate adequate, but not excessive, time for reflection and preparation.
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Pose questions that are more complex and require more reflective and analytical thinking than might be presented when cold calling.
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Offer response preparation strategies that maintain individual accountability while also mining memories and stimulating deep thinking.
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Press for more complete responses than might be acceptable when cold calling.
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Monitor to ensure that a small group of students does not dominate preparation activities and response opportunities.
Signal calling, as the name implies, involves visible indicators to assess and assign question response activities. Signaling might be used to indicate who is confident and ready to respond, or who is uncertain or needs more time. This approach also provides real-time feedback on how well students are tracking with the lesson. Signal calling features accountability, but in this context, students share information about their learning and readiness during the activity. A variety of signaling techniques can be employed. Students might use hand signals such as thumbs up/thumbs down/thumbs sideways or “fist-to-five” confidence ratings to signal their readiness. They might use colored cards, whiteboards, or other strategies. Information students provide can guide choices about which students might be selected to respond.
Strategies to make signal calling effective:
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Keep signal choices simple and clear to avoid confusion.
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Explore student signals that reflect uncertainty or confusion to determine causes.
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Balance response distribution to avoid having only confident students respond.
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Monitor signals to ensure that students are not “hiding” or following peer responses to avoid thinking independently.
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Combine signal-calling with follow-up questions to examine the depth of understanding and readiness to move forward.
The three questioning strategies discussed all present advantages and disadvantages depending on the type of learning involved and our purpose in presenting questions. In general, signal calling works best to gauge student readiness. Warm calling supports deeper participation. Cold calling can maintain engagement and accountability. The key is to match the strategy we choose with the purpose of our instruction and the learning-related information we need.
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