Administrators | Getting Started

This guide will take you through the steps to add new users, create groups, reset passwords, and run reports. If you have any questions, please contact support@masterteacher.com or call 888-233-8469.

Adding New Users

1. Click on the gear icon in the top navigation pane.

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2. Click on +New in the upper right side of the screen.

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3. Fill out the New User information box with the user's email address and first and last name.

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4. The Authorized Organizations box must include:

  • The school district/school name (in order for the administrator to see progress of staff, run reports and view the content group(s) in your account).
  • The content group (in order for staff members to see their courses).

You will select from the options available from the drop-down menu.

5. User Permission and Access are only assigned if the user needs administrative and/or proctor access. If you are setting up a user to be an administrator on the account, you will need to select the permissions that you wish to give to your staff member:

  • Manage Users, Organizations, Transcripts & Test Results: Allows administrator to add users, require courses, and manage PD hours.
  • View Reports: Allows administrator to view Reports tab
  • View Curriculum Progress & Transcripts: Allows administrator to view Administrator Dashboard
  • Proctor Access: Allows the administrator to create testing sessions and proctor assessments

6. Change Send Invitation? to Yes.

  • If you would like to schedule the invitation to send at a later date or time, click the calendar next to Send When? and choose the correct date and time.
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7. Click Save.

Once you click save, a welcome email will be sent to your new staff member, inviting them to set up their password for portal access. The email will come from support@masterteacher.com with the subject: "Welcome to Master Teacher Online Training!"

Resending Invitations

To resend an invitation to your staff member, follow the steps below:

  1. Click the gear icon in the top navigation pane to see your list of users.
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2. Click your user's name.

3. Click Clear Invite.

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4. Click Clear Invitation.

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5. Click Invite.

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6. Click Yes, Invite User.

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Resetting User Passwords

To reset a user's password, follow the steps below:

1. Click the gear icon in the top navigation pane to see your list of users.

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2. Click the name of the user who needs their password reset.

3. Click Change Password in the upper right corner.

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4. Once you click Change Password, a new window will open to create and confirm the new password.

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5. Give the new password to the user and have them log in to the website (https://portal.masterteacher.net) with their email address and new password.

Adding Users to a Group

Adding users to a group can be done in two ways.

Existing Users:

1. From the Manage Users tab, click the staff member's name.

2. Click Edit.

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3. Click in the Authorized Organizations box.

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4. Select the new content group to assign to the user.

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5. Click Save.

New Users:

See instructions above under Adding New Users.

Updating Content for a User:

1. From the Manage Users tab, click the staff member’s name.

2. Click Edit.

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3. Click in the Authorized Organizations box.

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1. Click the x next to the group you are wanting to remove

2. Click the box again to open a drop-down menu to choose another group.

**To make specific courses required and change content assignments for groups, please call support at 888-233-8469 for assistance.**

Running Reports

To view Learn Reports:

1. Click the home icon in the top navigation.

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2. Click Reports in the left navigation pane.

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3. Click Learn Reports.

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4. Click View under the report you want to run.

  • Progress Report will show the status of all courses that have been started.
  • Required Progress will show the status of courses that are required of your staff
    members.
  • Transcripts report will show all completed courses alongside credits and scores earned.
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5. Within a report, click on the date range field at the top left to choose All Time or any other options to display a specific time range.

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6. You can filter specific results by clicking on Filter and filling in appropriate information in the pop-up window. (This window will look a little different depending on the report you are viewing)

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To view Assessment Reports:

1. Click the home icon in the top navigation.

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2. Click Reports in the left navigation pane.

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3. Click Assessment Reports.

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4. Click view under the report you want to run.

  • Assessment Progress Report will show the progress of all assessments “In Progress” and failed assessments.
  • Assessment Certifications report will show all passed assessments.

Frequently Asked Questions

What is the recommended browser for The Master Teacher eLearning Platform?

Preferred browsers are Google Chrome or Mozilla Firefox. Internet Explorer and Microsoft Edge may experience issues as they do not communicate well with the website.

When I try to log in, I receive a message saying, "The token is invalid." What does this mean?

The invalid token can mean several things:

  • You have not accepted the invitation that was emailed before it expired. A new invitation will have to be sent to access the program. To resend an invitation, go to Manage Users in the left navigation pane and click the Invite tab on the right side of the screen next to the user's name.
  • You were sent a new invitation without the old one being cleared. A new invitation will have to be sent to access the program.
  • You have already accepted your invitation and need to log in using the email address and password that you set when you accepted the invitation. If you've forgotten your password, click Forgot your password? on the login screen to reset.

What should I do if a user never received the invitation email to set up their password for accessing the website?

Have them check their junk or spam folder for the invitation.

If necessary, resend the invitation.

What should I do if a user receives the message "Invalid Username or Password" when they try to log in?

There could be two different issues:

  • Ensure they are logging in to the correct website: https://portal.masterteacher.net
  • They are using an incorrect email address or password. Double check that they are using the correct email address by checking their information in the Manage Users section. If the email is correct, they can click on Forgot your password? to receive a link to reset the password. You can also reset it manually.

When I try to add a new user, I receive a message that says, "The email address has been taken." What does this mean?

If the user is new, they might have been set up in the system under another account or could have been deleted. Contact Technical Support at 888-233-8469 or via email at support@masterteacher.com, and they can assist in recovering the user for you.

Once I have assigned the content to my users, can I change the courses available to them?

Yes. Please see Adding Users to a Group.