When students, parents, and community members enter a district, they want to feel welcome, appreciated, and assured that their needs will be met. This positive school culture begins at the front desk and extends to every member of the staff.
Support Staff PD Now prepares non-classroom support staff to provide the best possible service to parents, students, and community members. Furthermore, this program encourages staff members to partner with colleagues to accomplish the
work of the school and district.
Support Staff PD Now is great for:
- Educational office professionals.
- Cafeteria workers.
- Custodians.
- Bus drivers.
- Anyone who interacts with students, parents, and any other visitor to your school or district.
Includes 39 self-paced online
courses, available 24/7.
Each course takes only 10 to 20 minutes to complete and ends with a
5-question post-test that’s automatically graded.
The program also features optional e-tips delivered to the user’s inbox each month.
THE FUNDAMENTALS OF EXCEPTIONAL SERVICE
SSPD 101 – The Five C’s of Exceptional Service
SSPD 104 – Responding to Parents’ High Expectations
SSPD 106 – Responding to Difficult Parents
SSPD 116 – Exceptional Service Begins with Attitude
SSPD 123 – How to “Wow” Parents and Community Members
SSPD 130 – What Exceptional Service Looks Like
SSPD 131 – Vital Tips for Managing Complaints
CONTRIBUTING TO YOUR SCHOOL OR DISTRICT’S MISSION
SSPD 102 – Understanding the Mission of Your School or District
SSPD 105 – Delivering Benefits Instead of Services
SSPD 107 – Developing a Whole-Organization Mentality
SSPD 125 – Increasing Demand for Your School’s Services
DOING YOUR BEST WORK
SSPD 108 – Your Work is More Important Than Your Title
SSPD 109 – The Importance of Being Reliable
SSPD 110 – Ways to Avoid Making Judgments
SSPD 111 – Why You Should Always Show Kindness to Others
SSPD 112 – Practicing Patience at Work
SSPD 113 – The Practical Need for Positivity
SSPD 114 – The Value of Developing Tolerance
SSPD 115 – The Power of a Positive Attitude
SSPD 117 – Being Dedicated to Your Work
SSPD 118 – Finding Fulfillment in Your Work
SSPD 119 – Achieving Your Personal Best
SSPD 120 – Responding Positively to Criticism
SSPD 121 – Five Ways to Make Yourself Indispensable
SSPD 122 – A Three-Step Prescription for Success
SSPD 124 – Four Criteria for Making Good Decisions at Work
SSPD 128 – Making the Best Possible Impression
SSPD 129 – Giving Yourself a Million-Dollar Image
SSPD 132 – Tackling Negative Situations Professionally
SSPD 134 – Handling Your Errors Professionally
SSPD 135 – How to React When You Make a Mistake
COMMUNICATING WITH PARENTS AND OTHER STAFF MEMBERS
SSPD 103 – The Precarious Situation of Parents
SSPD 126 – Seven Powerful Components of Verbal Communication
SSPD 127 – Seven Tips for Ending Conversations on a High Note
SSPD 133 – Six Techniques You Can Use to Motivate Others
SSPD 136 – Five Techniques for Calming Angry People
SSPD 137 – Techniques for Dealing with Irrational Behavior
SSPD 138 – Techniques for Dealing with the Attention Demander
SSPD 139 – The Rights of Parents in Education
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Funding Sources:
Title I - Part A
Title II - Part A
Title V - Part A
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If you have any questions or would like to speak to a sales representative, contact us at 800.669.9633 or sales@masterteacher.com.
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