School Customer Service: The Power You Need to Cause Parents and Students to Choose Your Schools offers an inspiring narrative with valuable insights and strategic actions for improving the service you provide to your schools customers.
The activities and reflection questions provided in this companion workbook will give you the ability to lead people through meaningful discussions about how to improve the service you provide.
This workbook is organized into nine sections which correspond to the eight chapters and epilogue of the book. At the end of each chapter there is a place for you to brainstorm Strategic Actions. By putting all of your strategic actions together, you will have the body of a Customer Service Training and Action Plan—giving your study the ultimate in meaning and purpose for your organization.